Unified Communications CONVEX

Unified Communications CONVEX allow services, processes and information availability anywhere, at any time.

Today’s constant evolution and technology maturity helps defining the technological component as increasingly inseparable from business processes. We are nowadays witnessing the consolidation of communications processes – mainly focused on the user -, by allowing better rates of functionality, flexibility, convenience and productivity. These are the foundations of Unified Communications.

CONVEX has accompanied its clients in selecting and implementing the best communicating solutions, and some of its largest and most complex solutions currently serve many domestic and foreign companies. Knowledge allows CONVEX understanding that communications today are not just a means but an integral part of how organizations operate and gain higher levels of productivity, innovating on the solutions provided, as well as contributing to streamline procedures, progressing in the markets they operate.

Level of experience and solutions innovation, as well as know-how accumulated throughout the years by CONVEX positioned it in the IT market as a referenced partner. At CONVEX we believe that the approach to communications shouldn’t happen outside business processes nor independently from systems and applications that support them. At CONVEX we know that today’s technological environments are more complex and that the best solutions include more than one manufacturer. At CONVEX we know that our customers’ needs do not end in technology but in their own business and success.

Professional Services CONVEX addresses the issue of Unified Communications with an experienced team of professionals in what concerns Consulting, Engineering and Implementation, with solid references in design and solutions operation. Thus, we offer solutions that facilitate integrated convergence of business processes, systems, applicational environments and communication networks (data, voice and video) with the appropriate levels of security.

Market challenges assumed in CONVEX are aligned with an up to date but independent strategy, respecting the uniqueness of the technological environment, needs and objectives of each Customer, inherent to the implementation of its Unified Communications solution. CONVEX suggests phased developments, sustained on a roadmap aligned with CONVEX UC Building Blocks, involving Customers on defining points of departure and arrival.

CONVEX UC Building Blocks

Basic Block (e-mail, Instant Messaging, VoIP/Video + Presence)
- UC arquitecture key-services infrastructure such as Instant Messaging, traditional telephony services or IP telephony integrated, implementation or email system reconversion.
- Basic presence services that facilitate user’s interaction.

Advanced Block (Unified Messaging + Conferencing)
- Repository of unified messaging that enables the convergence of messaging and access to centralized voice mail, e-mail or fax, thus facilitating the access of users to its universe of messages, and at the same time, the tasks of administration for IT (maintenance, backups, etc.).
- Web, audio or video-conferencing mechanism implementation, making agents contact possible (workers, Customers, suppliers).

Collaboration Block
- Raises levels of collaboration between teams and individuals establishing procedures for sustained collaboration tools that, in an integrated manner, enable information sharing and team work among employees.

Facility Block (Mobility + App Integration)
- Integrates UC architectures and applications, while expands features such as presence, click to call, conference or collaboration, for other corporate applications (portals, etc.).
- Allows users to benefit from all UC features in and out of organizations by consulting a calendar (with voice instruction) from a phone to arrange meetings, reading automatic e-mail, contact priorities  management, and so on.

Planning | Construction | Support | Optimization

1 | Planning

- Survey and validation of the conditions and requirements for implementation
- Functional architecture and technology specification and components and complementary technologies identification
- Implementation plan development

2 | Construction

- Solution implementation according to planning results
- Communications and application technological infrastructure component integration

- Knowledge transfer

3 | Support

- Corrective maintenance ensuring fully operational solutions
- Support and/or solution administration

4 | Optimization

- Evolving maintenance on demand, ensuring the solution full operation on new requirements incorporation
- Advisory support for the improvements and new solutions implementation
- Solutions optimization and great performance adjustments according to the customer specific needs

Unified Communications CONVEX | Intuitive solutions that speed business processes, promoting professional collaboration, with consequent increase in productivity