Service Center

Customer Support Service | SAC:

The main objective of the Customer Support Service CONVEX is to manage incoming phone calls, faxes or emails from Customers and direct each contact to the suitable department to respond to each specific request.

Service Desk:

The Service Desk comprises the management of every day incidents at each workplace. CONVEX provides a single point of contact for the reception of incidents, be it of technological anomalies, inquiries or Customers’ internal systems. The Service Desk is provided by specialist teams that follow best practices and methodologies to solve the incidents.